We understand that sometimes there may be instances where the standard complaints process may not be enough to resolve a complaint and that further escalation may be required. In times like these you can look to raise a complaint via the Alternative Dispute Resolution service (ADR).
ADR is available to consumers who have already gone through the Developers formal complaints process and then the Consumer Code complaints process. If you feel that there may be a conflict of interest with our ADR case handler and/or ADR official, you must present the reasonings and full information to the following email address for review: code@ahci.co.uk.
