|This week, the Independent reported that: “The development of a new body which will provide redress for buyers of new-build homes that are not up to scratch has moved a step closer.”
This followed the announcement by the New Homes Quality Board on Wednesday that the Dispute Service has been selected to be the New Homes Ombudsman, following a six-month tender process.
Delivering a ‘step change’ for the buyers of new-builds
Back in February, Advantage wrote about the creation of the NHQB, which is intended to: “deliver a ‘step change’ for the buyers of new-builds.”
Housebuilder noted that the ombudsman is set to provide redress for purchasers of new build homes that are not up to scratch. The Dispute Service was chosen by the NHQB following a competitive tendering process and becomes the preferred partner to develop the service.
The ombudsman will enforce a new housebuilding industry code of practice – the New Homes Quality Code – which puts more responsibilities on builders for the service they must provide, particularly after a customer moves into a new home. The new code, which will be published next month, also sets high standards for the handling of complaints.
The homes ombudsman service will come online next year
The service will come online in the new year. Buyers of new build homes who are unhappy with their new home or frustrated with the performance of the developer in handling their complaint will be able to ask the New Homes Ombudsman to review their case. The ombudsman will then rule whether there has been a breach of the code.
Natalie Elphicke, chair of the NHQB, was quoted by the Independent, stating:
Steve Harriott, chief executive of The Dispute Service, added:
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