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Make a Claim

Protection when you need it, peace of mind when you don’t. In the unfortunate and unlikely event that you will need to call upon it though, know this – we’ll be at your side every step of the way. Quickly, efficiently and effectively. Here to assist you at every stage of your claim.

The first thing we’ll do is to help you check your policy in detail. To identify clearly what is and isn’t covered;


Usually, the structural elements of your build as well as the weatherproofing and waterproofing envelope.

Where you building defects insurance really comes into its own is in tackling problems arising from construction-related issues. Design defects, or failures in workmanship, materials or components that cause destruction or damage to aspects of the property such as the foundations, load-bearing floors, the roof and the waterproof envelope.

Other components in the building may also be covered but it’s important to check your policy closely to have a clear understanding of the extent of your cover.

Not Covered…

Minor snagging issues and superficial faults – plaster cracks, overflows, central heating and plumbing performance are normally remedied with some simple maintenance procedures.

Matters of flooding, storm damage or decorative damage, will not be covered by your Structural Defects Insurance.



To notify us of a claim call Advantage on 0845 900 3969 or fill out the call-back form and we will call you back. Quote your policy number, detail the nature of your claim and we’ll take things from there.

Completed claims forms you should return to:
AHCI Limited, Advantage House, 4B Birchwood One, Warrington, WA3 7GB

Request a call back