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Make a Claim

Protection when you need it, peace of mind when you don’t. In the unfortunate and unlikely event that you will need to call upon it though, know this – we’ll be at your side every step of the way. Quickly, efficiently and effectively. Here to assist you at every stage of your claim.

The first thing we’ll do is to help you check your policy in detail. To identify clearly what is and isn’t covered;

You can also call us on our dedicated claims number, 01925 563 095, please ensure that you have your policy number and details of your developer in order to expediate the process of registering your claim. 


Usually, the structural elements of your build as well as the weatherproofing and waterproofing envelope.

Where your building defects insurance really comes into its own is in tackling problems arising from construction-related issues. Design defects, or failures in workmanship, materials or components that cause destruction or damage to aspects of the property such as the foundations, load-bearing floors, the roof and the waterproof envelope.

Other components in the building may also be covered but it’s important to check your policy closely to have a clear understanding of the extent of your cover.

Not Covered…

Minor snagging issues and superficial faults – plaster cracks, overflows, central heating and plumbing performance are normally remedied with some simple maintenance procedures.

Matters of flooding, storm damage or decorative damage, will not be covered by your Structural Defects Insurance.



To notify us of a claim call Advantage on our dedicated claims number 01925 563 095 or fill out the claim form and we will call you back. Quote your policy number, detail the nature of your claim and we’ll take things from there.

Completed claims forms you should return to:
AHCI Limited

Advantage House
4B Birchwood One

Make a claim